Comcast Business Downdetector (2024)

FAQs

How do you check if Comcast is down in my area? ›

If you believe there is an error on your bill or have a question about your Comcast Business Mobile service, please call Comcast Business Mobile customer support at (844) 963-0206.

At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).

Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).

Reset your Comcast Business device

Hard reset the device by using a small object (paper clip or pin) to hold in the reset button on the front or back of the device. Hold the reset button for 2-5 seconds only and release to restart the device. Note: Do not hold the reset button for more than 15 seconds.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Have a quick question? Ask Xfinity Assistant.

Comcast is described as a family business. Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company".

Does Xfinity have a 55+ plan for seniors? ›

Does Xfinity have a 55+ internet plan for seniors? No. Xfinity lacks senior discounts on its internet or cable plans. However, seniors can often save by bundling multiple services through Xfinity.

Brian L. Roberts is Chairman and CEO of Comcast Corporation. Under his leadership, Comcast has grown into a global company uniquely positioned at the intersection of media and technology with three primary businesses, Comcast Cable, NBCUniversal and Sky.

With 99.9 percent reliability, fiber download speeds of up to 1.25 Gbps, wireless backup, dedicated internet plans and the largest network in the country, Comcast has everything a large business or enterprise with multiple office and retail locations needs to stay connected.

Broadband speeds and unlimited data

And if you have data caps on your Internet service, slow speeds are a risk. On the other hand, business-class Internet speed is faster than residential and has no data caps. Comcast Xfinity residential Internet customers have up to a terabyte of data usage each month.

Go to the Devices page in your account. (You may be asked to sign in using your Xfinity ID and password.) Scroll down to the Devices section and click the recommended option. If the restart option presents itself, it can take up to 12 minutes to complete the restart.

Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.